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Complimentary sample

Free 3–5 ml trial sachet on orders above ₹999 (while stocks last).

Refund policy

Return & Exchange Policy

At RWellness, we take great care in crafting, packaging, and dispatching every order with attention to quality and hygiene standards.

Because our products fall under wellness, aromatherapy, skincare, and body care categories, we follow a strict return and exchange policy to ensure product safety and freshness.

Please read the policy carefully before placing your order.

Returns & Exchanges

Returns or exchanges are accepted only in the following cases:

  • Product received is damaged during transit

  • Product received is leaking or broken

  • Incorrect item delivered

  • Missing item in the package

To request a return or exchange, please contact us within 48 hours of delivery with:

  • Order number

  • Clear photos or videos of the product and packaging

  • Brief description of the issue

Requests raised after 48 hours of delivery may not be eligible for review.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used products

  • Products with tampered or damaged seals

  • Products purchased during sale or promotional offers

  • Returns based on fragrance preference or personal dislike

  • Minor packaging variations that do not affect product quality

  • Allergic reactions or skin sensitivities

We recommend reviewing the ingredient list carefully and performing a patch test before use.

Return Shipping

If a return or exchange request is approved due to reasons not caused by RWellness, the return shipping cost will need to be borne by the customer.

If the issue is due to:

  • Product damaged during transit

  • Incorrect product shipped by us

RWellness will arrange the replacement or shipping at no additional cost.

Refunds

Once the returned item is received and inspected, approved refunds (if applicable) will be processed to the original payment method within 5–7 business days.

Please note:

  • Original shipping charges are non-refundable

  • COD handling charges are non-refundable

  • Refund timelines may vary depending on your bank or payment provider

Exchange Policy

Exchanges are subject to product availability.

If the requested replacement product is unavailable, store credit or a refund may be offered at the discretion of RWellness.

Cancellations

Orders can only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled.

Contact Us

For any return, exchange, or refund related queries:

Email: info@rwellness.in
Website: www.rwellness.in

Thank you for choosing RWellness — crafted with intention for your everyday wellness rituals.

Sonal M.

I’ve tried so many modern brands, but nothing beats the natural glow I got after using RWellness’s Youth Glow Oil. The ingredients feel truly Ayurvedic. Gentle, grounding, and effective.

Deepika N.

The Lemongrass Diffuser oil smells divine and instantly clears my mind. It reminds me of my grandma’s traditional Ayurvedic remedies. I use it every evening to balance my energy and calm Vata.

Megha R.

After using RWellness Lavender oil, my sleep has genuinely improved. The blend of Ayurvedic botanicals and essential oils helps me wind down naturally, no more melatonin!

Riya N. · Beautifying Hair Oil

It reminds me of traditional hair oiling rituals, but with a much more refined, luxurious experience.

Spa manager · massage & body oils

Our clients often ask what we’re using during treatments because the fragrance and feel are so distinct. It elevates the entire service.

Pooja A. · Body scrub

The scrub is perfectly balanced—not too harsh, not too gentle. My skin feels instantly smoother and visibly brighter after every use.

Priya K. · Navi Mumbai

Ordered on a whim after seeing the ingredients list. The oil absorbs properly—no sticky film on my hands after a head massage. Already on my second bottle.

Arjun M.

Got the breathe blend for my WFH desk. Took me two days to get used to the routine but now I reach for it every afternoon. Wish the bottle was bigger—that’s my only nitpick.

Meera T. · repeat buyer

My mum used to oil my hair on Sundays; this feels like that memory but the scent is softer and more ‘now’. Compliments on shine after about three weeks.

Kavita S.

Packaging arrived intact, smells natural (not that fake sweet stuff). Used the scrub before a family function—arms looked noticeably smoother in photos, if I’m honest.

Rohan D.

First RWellness oil purchase for me. Instructions were clear. Helped with wind-down after late shifts—not magic, but I genuinely sleep a bit easier.

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We are available from monday to friday to answer your questions.

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